Thank you for shopping at the Official Kanye West Merch Store! We want to ensure you are satisfied with your purchase. Please read our Refund, Modification, and Cancellation Policy carefully. By placing an order, you agree to these terms.
1. Order Modification and Cancellation
1.1 Order Modification: You can request changes to your order within 24 hours of placing it. After this period, modifications may not be possible.
1.2 Order Cancellation: You may cancel your order within 24 hours of placing it. A 10% restocking fee will apply. We cannot guarantee cancellations or changes after this window. To request a cancellation, please email us at [email protected].
2. Refund Policy
Refunds are only granted under the following conditions:
- You do not receive your ordered items (subject to investigation).
- You request a refund within 24 hours of placing the order.
3. Refunds and Store Credits
3.1 Refunds: If eligible, refunds will be processed within 3 business days after approval. Refunds will be issued to the original payment method used for the purchase.
3.2 Store Credits: In some cases, store credits may be offered instead of refunds. Store credits can be applied to future purchases and have an expiration date. Unused balances after the expiration date will not be retained.
4. Contact Us
If you have any questions or concerns about this policy, please reach out to us at [email protected]. Our customer support team is here to help!